FAQ


(Grace Cathedral during our Nob Hill & Russian Hill Walking Tour)

  • How do I book your tours?

    Our tour can be booked on the phone or via inquiry form on this website but the inquiry form via this website is recommended so that we already know your e-mail address before we send you the confirmation.

  • How do I pay the tour fee?

    Cash only. Please pay the tour fee to our guide directly at the beginning of the tour. Since our guide may not have enough change, the exact amount of cash is appreciated.

  • What is the cancellation policy?

    Our cancellation policy is free 24 hours prior to your tour. 100% of tour fee will be charged in case of the cancellation within 24 hours. In case of emergency on the day of your tour, such as injury or sickness, please give us a call. 

  • What should I wear for the tour?
    Many people in San Francisco do not wear shorts even in summer due to the cold fog. Please bring some jacket or jumper even in summer so that you can put on or put off easily. Temperature in the city can drop 15 degrees in 2 hours. Good walking shoes are highly recommended.
  • How about our safety during the tour?

    We have tours only in relatively safe areas of the city and we are not responsible for any accidents, injuries, losing your personal items or other unforeseen events during the tour. We highly recommended that you purchase your travel insurance.

  • Do you have a restroom break during a tour?

    We usually do not have a restroom break during tours so please prepare before your tour. We will include the restroom information near the meeting place in the confirmation e-mail.

    SAN FRANCISCO'S FIRST WALKING TOUR IN BOTH ENGLISH AND JAPANESE!